24 March 2020
Firstly, I would just like to thank you all for your messages of support during this difficult time, it has been humbling to hear your kind words.
We felt the need to provide a bit of clarity at a time when things seem to be moving so quickly and there is so much uncertainty around. We have made the decision to cancel some of our tours. I know that this will be a disappointment to many but it will also be a relief to some.
At present we aren’t taking any new bookings for any tours that start before 1st July 2020. If you wish to book a tour after this date then you can do so. If you book any tour and that tour has to be cancelled due to the Coronavirus (COVID-19) pandemic then you will not lose your deposit or any payment made towards your tour.
For any customers who already have tours booked with us then please read the following message:
We have all seen how quickly the Coronavirus situation has changed over the past few weeks – it has been difficult to keep up!
I am not going to speculate about what could happen in the future but we have made the decision to cancel some of our tours in 2020 and we will review other tours closer to each tour start date.
We are cancelling all of our non-UK tours that begin before 1st July 2020 and all of our UK tours that begin before 1st June 2020. This means that the following tours are now cancelled:
Both UK Training weekends in April 2020
April, May (1), May (2) and June 2020 End to End Portugal Tours
May 2020 2 day Hadrians Cycleway Tour
May 2020 4 Day Way of the Roses Tour
May 2020 Munich to Rome Tour
May 2020 10 Day Channel to Med Tour
May 14 Day, May/June and June/July 2020 14 Day Channel to the Med Tours
May 2020 10 Day LEJOG
May 2020 14 Day LEJOG
May/June 2020 Scottish End to End Tour
June 2020 Week in Provence Tour
June/July 2020 French Alps Classic Cols Tour
For non-UK tours that start beyond the 1st July 2020 and UK tours that start beyond 1st June 2020, we will wait until two weeks before each tour start date before we make any decisions about cancelling the tour. If it becomes obvious that the tour definitely can’t operate at any time then we will notify you if and when a tour gets cancelled. We will be monitoring the situation closely and will keep you updated.
This year we have over 60 tours across the UK and Europe and each of those tours has multiple hotels, B&B, restaurants and so on booked for each tour. We also have guides who depend on the work and there are many people that we work with who are affected by this pandemic. It is for this reason that we aren’t making any decisions about cancelling any later tours until two weeks before each tour start date. We won’t send any balance payment reminders until we can be confident that a tour will go ahead.
Regardless of when your tour is this year, you won’t lose your deposit or balance payment because of this pandemic. Please be assured that whatever happens, your funds are safe.
If your tour is cancelled, then you have the following options:
- Move to a tour that starts later this year.
- Move to a tour that starts next year.
- Have a full refund.
If you move to a later tour this year and that tour is also cancelled, then you will still have the option to move again to another tour next year or to have a full refund.
Please bear with us if we don’t respond straight away. We have been working from home for the past week which can slow logistics. The office phone is on divert to the office mobile if you need us. Also, we have young children who are at home now which makes work a little more tricky than usual.
I appreciate that these are difficult times for everyone and some people are affected more than others. The important thing is to stay safe, look after yourself and keep an eye on others that may need help during these uncertain times.
We will get through this.
29th February 2020
I’m sure that you’ve all seen the news and the recent outbreaks of the Coronavirus. I just wanted to give you a bit of an update.
We are taking advice from the Foreign Office daily and monitoring events closely. At the moment we haven’t cancelled any tours.
If the Foreign Office advise against travel, then current advice is that you would need to contact your travel insurance provider to advise them that you are unable to travel due to the advice from the Foreign Office.
We will continue to keep up to date with travel advice and respond accordingly.
You can see advice from the Foreign Office here – https://www.gov.uk/foreign-travel-advice
If you are not a UK resident then here are a few other government advisory websites:
Sorry that we can’t elaborate any further at this point in time. We will keep everyone as up to date as possible.