The Coast and Castles tour takes you through some beautiful and dramatic scenery, beginning in one of the quieter parts of England, Northumberland. Lovely roads take you through traditional seaside towns, passing by castles and lots of different birds and wildlife before arriving at Berwick-upon-Tweed, a fascinating town with a contested history, having changed hands between Scotland and England many times. Turning inland, we make our way into Scotland through the historic borderlands along the river Tweed, which is dotted with castles and abbeys, before we finish in Edinburgh.
The route is based on Sustrans route number 1, however we have adapted this to make it fully suitable for road bikes, diverting down lovely quiet lanes wherever the Sustrans route hits gravel or muddy tracks. The total distance is approximately 200 miles / 320km, which is split over 4 days of fully supported cycling.
– Stunning coastline – the Northumberland Coast is an Area of Outstanding Natural Beauty
– Quiet roads, with some traffic free sections
– Dramatic castles and abbeys, some in ruins, some intact – including the impressive Bamburgh castle
– The historic walled town of Berwick-Upon-Tweed, the northernmost town in England
– A largely flat route with some steady climbing through the Moorfoot Hills
– Edinburgh – Arthur’s Seat, Holyrood and Edinburgh Castle
At the end of the tour in Edinburgh you can choose to be transferred back to the start point along with your bike. If you choose the return transfer option please add £65.00 to the total tour price.
To find out more about each day and how the tour works, please take a look at the Itinerary and Additional Information tabs.
You can also download the Trip Notes for the tour here: Coast and Castles Trip Notes.
2024 Tour Dates:
Monday 6th May – Friday 10th May 2024 – Only 2 places left 1 double / twin room left
Monday 1st July – Friday 5th July 2024 – Tour Full
Monday 29th July – Friday 2nd August 2024 – Only 3 Spaces left 1 Sole Occ space, 1 male twin sharing space and 1 female sharing space
Monday 2nd – Friday 6th September 2024 – Places available NEW DATE
Prices for 2024 are £645 for a shared twin or double, £795 for a single and £895 for Sole Occupancy of a double room.
2025 Tour Dates:
Monday 5th – Friday 9th May 2025 – Places available
Wednesday 16th – Sunday 20th July 2025 – Places available
Monday 25th – Friday 29th August 2025 – Places available
Wednesday 24th – Sunday 28th September 2025 – Places available
Prices for 2024 are £695 for a shared twin or double, £845 for a single and £945 for Sole Occupancy of a double room.
Coast and Castles Route
Arrival Day Non-riding day
Our guide team will meet you at our first hotel of the tour in Tynemouth, where we will have a welcome evening meal booked for approximately 19:00. Most people choose to arrive earlier during the day so that they can make the most of visiting the beautiful Tynemouth Priory and enjoy the coast before starting the cycling on Tuesday.
Day 1 Tynemouth to Warkworth
Distance: 40 miles / 65 km
Elevation: 1120ft / 340m
We begin next to the stunning Long Sands beach, which stretches for a mile, where we’ll be likely to spot a few surfers braving the waves, before we make our way along the coast towards Cullercoats Bay and Whitley Bay. This section is mostly traffic-free, on a shared cycle path, so you can really enjoy the views out to sea. After lunch near the idyllic beach at Newbiggin Bay, we make our way inland. We finish at the impressive Warkworth Castle, our first real castle of the tour!
Day 2 Warkworth to Berwick-upon-Tweed
Distance: 56 miles / 90 km
Elevation: 3000ft / 900m
After Warkworth we enter the Northumberland Coast Area of Outstanding Natural Beauty, which stretches to Berwick-upon-Tweed, and is one of the best areas for birdwatching in the UK. The quiet riding continues as we make our way to the impressive Bamburgh Castle, which is still inhabited, and has seen many turbulent times over its 1400 year history. From Bamburgh, the Sustrans route takes some off-road tracks, so we continue on quiet lanes leading us through sleepy villages, before arriving into the historic walled town of Berwick-upon-Tweed.
Day 3 Berwick-upon-Tweed to Innerleithen
Distance: 64 miles / 104 km
Elevation: 3750ft / 1130m
We leave the coast behind and continue our journey inland, along the River Tweed, visiting castles and abbeys along the way, including the spectacular Kelso Abbey, founded in 1100, and Melrose Abbey, the burial place of Robert the Bruce’s heart. A beautifully quiet road with stunning views of forests and hills leads us to Innerleithen, which has become something of a mountain biking hotspot over the past few years – there are a few bike shops and lots of other independent shops to explore.
Day 4 Innerleithen to Edinburgh
Distance: 38 miles / 61 km
Elevation: 2200ft / 650m
A long and steady climb takes us through the Moorfoot Hills, then an equally long and steady downhill takes us into Midlothian and the outskirts of Edinburgh. We wind our way into the city along a series of clever traffic-avoiding bike paths, seeing Arthur’s Seat, Holyrood Palace and Edinburgh Castle – a fine way to complete a brilliant 4 days of cycling!
4 nights accommodation, 4 breakfasts, 4 lunches (see table for more details)
Snacks from the back up van, tea, coffee, & hot chocolate
Mechanical support including spare bikes should anything drastic happen
GPX files and route notes
Peak Tours certificate
Luggage transfer each day
Lots of fun!
What’s not included?
Evening meals / dinner
Drinks at lunchtime
Transfer from Edinburgh to Tynemouth the end of the tour (available for a fee)
Cycle hire (available for a fee)
Garmin hire (available for a fee)
Transport to and from Tynemouth
The tour starts in Tynemouth. There are a few options for arriving into Tynemouth:
– Car: the tour begins at the Tynemouth Castle Inn hotel. Guests will be able to park at the hotel for the night that we are staying there, but after that we won’t be able to park at the hotel car park. However, there is a public car park (Grand Parade Car Park) with 80 spaces right next to the hotel, so you will move your car to that car park on the morning of the first day of riding. The Grand Parade Car park is tucked away from the main road and can be paid for via an app (you can download a user guide for it here) or via phone, and will just need to be updated each day (the cost each day is £3). It’s a very quick process on the app and the guides on the tour will be happy to help with this.
– Train: Newcastle has a large train station which has good connections to many places in the UK. From the train station, there are trams (the Metro) which can take you out to Tynemouth.
– Ferry: those travelling from Europe, there are ferries which arrive into Newcastle from Amsterdam, from Newcastle ferry port you can then make your way to Tynemouth via public transport or a taxi.
– Plane: there is an airport in Newcastle. If you are arriving into Newcastle International Airport you can then make your way to Tynemouth via public transport or a taxi.
The tour ends on Friday, at around lunchtime / early afternoon. From Edinburgh, there will be the option to be transferred back to Tynemouth with your luggage and your bike. Alternatively, some people choose to book their own accommodation in Edinburgh and make their way home in their own time. If you have brought your own bike and want to stay in Edinburgh, then you will either keep your bike with you or we can take it back to our HQ in Glossop for you to collect at a later date.
If you are booking a train home at the end of the tour, we would recommend booking a train no earlier than 3:30pm. This will allow you time to finish, eat and say a few goodbyes, then get to the train station with some time to spare before your train leaves.
The Coast and Castles tour can be completed by people on all types of bikes: we have made the route completely road bike suitable, but those on hybrids or mountain bikes will be perfectly at home as well. You can transport your bike in the following ways:
– bringing your own – most people using this option will arrive by train or by car (you will be able to park your car at the first hotel for the duration of the tour)
– we can transport your bike for you if you can get your bike to us in Glossop in the Peak District
It should be noted that bikes travel with us at your own risk. It is very difficult for us to provide insurance for your bike during transit, so you need to insure your bike in the unlikely event that your bike is lost or stolen or damaged.
Please note we will have to lower/remove your seat posts in order to pack all the bikes into the vans. We take great care packing the bikes and we will mark seat posts to ensure seat heights can be restored. We are aware that some of you will have Di2 battery systems in the seat posts. We can disconnect these carefully and reconnect them when we unpack the vans.
Please ensure that your bike is fully serviced and in good working order before the start of the trip. It is advisable to have your bike service a few weeks before the start of the tour. This will allow time to ‘bed in’ before you start your ride.
How is the tour supported?
Usually each tour has 3 guides:
– 1 driving the ‘brew van’ – each day will usually have a morning and afternoon ‘brew stop,’ with a table full of snacks and drinks. You will also bring a small bag/rucksack to the morning brief and leave this in the ‘brew van’ which can be accessed throughout the day.
– 1 driving the ‘luggage / lunch van’ – transporting your luggage from hotel to hotel, as well as setting up your lunches
– 1 riding at the back of the group – you will have detailed route notes so that you can go slower or faster than the leader if you prefer or you can cycle with the tour guide at the back so that you don’t have to navigate at all
– Mechanical support: carry a range of spare parts so that repairs can be made en-route and we will have a couple of spare bikes available in the event that your bike has a serious breakdown. If we can’t fix your bike then we will get it to the nearest bike shop
– Each guide will be contactable by phone during the day so if you have any issues you can get straight in touch with them
– For smaller groups you might only have one guide that cycles with the group and one back up driver or for groups of 12 or less just one tour leader will provide back-up for you.
Accommodation and Food
Accommodation is in clean and comfortable 3 star hotels or B&Bs or top end 2 star hotels when 3 star aren’t available. Either sharing a twin or a double room or, if you would like your own space then you can choose the single room option (single or double bed, mostly ensuite but with some shared bathrooms), or sole occupancy of a double (all rooms en-suite). Please see the Booking Conditions section ’14. Accommodation Provisions’ for further information.
All of your breakfasts and lunches are included in the price of the trip. Lunches will be provided each day in a café or restaurant. Evening meals can be bought at your accommodation or in a nearby restaurant. We also have tea, coffee, fruit, biscuits, cake, nuts etc in the back up van that you are welcome to fill your pockets with at the morning and afternoon ‘brew stops’. We don’t provide gels or powders – only real food.
We strongly recommend that you take out adequate insurance for your tour which, as an absolute minimum should cover accident & medical expenses if you are travelling outside the UK, cover for your bike and belongings and cancellation cover in the event that you have to cancel your tour for unforeseen circumstances.
You should be aware that if you have an accident or fall ill while on the tour you will lose the money paid for the trip. A travel insurance policy would allow you to reclaim most of the money as well as providing insurance in case you lose your bags or if your bike is stolen, broken etc.
Your policy should also cover cancellation costs if you cancel the tour within 8 weeks of departure. If this happens we will try to fill your space and return your funds to you but if we are unable to fill your place you will lose the funds paid for the tour.
We’ve partnered with Yellow Jersey and agreed a 10% discount off their bicycle and cycle travel insurance products, both available on a short term or annual basis for all our clients.Once you have booked onto your tour with us, you will receive a discount code. We would recommend that you also take a look at what other products are available.
Generally, the weather in the UK can be quite unpredictable. We always recommend looking at the weather forecast in the days leading up tp the trip, and packing appropriately. What can begin as a warm ride in glorious sunshine under blue skies can become ride into strong wind and heavy rain with the temperature falling by several degrees. It is always worth carrying a warm layer and a waterproof layer at all times as situations and weather conditions can change rapidly and unexpectedly. Sun Cream and a hat are also highly recommended.
We often get asked about estimations for spending money for your evening meals over the length of the tour to help people budget. This is sort of a ‘how long is a piece of string’ question, as some will eat and drink much more than others, but as a rough guide we would recommend budgeting around £30.00 per day per person for a 2-3 course evening meal plus a drink and, knowing yourself what you are likely to eat and drink, you can adapt that accordingly.
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
- he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
- he/she is over 18 years of age and, where placing an order for services with age restrictions, declares that he/she and all members of the party are of the appropriate age to purchase those services;
- he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
- he/she has key rights under the Package Travel and Linked Travel Arrangements Regulations 2018 - Standard Information Form on Travellers Rights when Booking a Package Holiday.
1. Booking & Paying For Your Arrangements
A booking is made with us when you pay us a deposit (or full payment if you are booking within 60 days of departure) and we issue you with a booking confirmation. All bookings are made subject to the eligibility requirements listed at section 2 below. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you. The accommodation provisions included at section 14 will also apply to your booking.
Upon receipt, if you believe that any details on booking confirmation or any other document are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out.
The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 60 days prior to scheduled departure. You will receive a payment reminder from us prior to your balance becoming due. If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case we shall retain your deposit.
2. Eligibility Requirements
In booking with Peak Tours you understand that there are certain risks and dangers inherent in taking part in a cycling holiday and that by the very nature of the activities you will participate in these may be hazardous to you, including cycling on uneven surfaces, cycling in inclement weather, cycling in close proximity to vehicular traffic and any other activities involving inherently dangerous risks, and you acknowledge that you will be exposed to an element of personal risk. These include the risk of personal injury and death and loss of or damage to your property. You are under a duty to mitigate any risks to yourself as far as is practicable, by taking all reasonable steps to comply with all instructions of your tour leader and the instructions included in your route map, and taking all reasonable steps to ensure your own safety whilst taking part in the holiday.
It is your responsibility to ensure that you are at a sufficient level of fitness to take part in your chosen holiday (please also see section 13 - Disabilities and Medical Problems). You will generally be at a sufficient level of fitness if you are able to complete your day's cycling within a reasonable timescale (which shall be set by your tour leader, and in respect of most holidays shall mean completing the day's cycling by 18:30 hours local time at the latest). If you finish your day's cycling beyond this time period, it shall be at the tour leader's absolute discretion as to whether you are at a sufficient level of fitness to continue with your chosen holiday. You are required to follow any safety advice or other instructions provided to you by your tour leader, and wear a cycle helmet and appropriate clothing at all times whilst cycling.
If you are using your own bike, it must be suitable for use for the duration of the route of your chosen holiday. It is your responsibility to arrange for your bike to be transported to the holiday. Your bike must be insured for the duration of your holiday, and your insurance should cover loss or damage to your bike that may occur during your holiday. Peak Tours take great care to ensure that your bike is safe at all times. However, Peak Tours cannot accept any responsibility for any damage to your bike or loss of your bike, including if your bike is stolen during the holiday. This includes times when your bikes are being transported in one of the vans. If a van was stolen containing your bike then you would need to have an adequate insurance policy in place to cover this.
Bike hire is available to be booked at any time up to the start of your holiday, subject to availability. If you choose the bike hire option, your bike will be provided at the beginning of the holiday and returned to ground staff at the end of your holiday.
We endeavour to ensure that all the information and prices contained in our advertising material are accurate, however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.
Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
We reserve the right to amend the price of unsold holidays at any time and correct errors in the prices of confirmed holidays. We also reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in:
- the price of the carriage of passengers resulting from the cost of fuel or other power sources;
- the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports; and
- the exchange rates relevant to the package.
Such variations could include but are not limited to cost changes which are part of our contracts with accommodation suppliers (and their agents), transfer operators and any other transport providers.
You will be charged for the amount of any increase in accordance with this clause. However, if this means that you have to pay an increase of more than 8% of the price of your confirmed holiday (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of lower price you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.
Should the price of your holiday go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of £10. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
There will be no change made to the price of your confirmed holiday within 20 days of your departure nor will refunds be paid during this period.
6. Jurisdiction and Applicable Law
These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.
7.Cutting your holiday short
If you are forced to return home early, we cannot refund the cost of any travel arrangements you have not used. If you cut short your holiday and return home early in circumstances where you have no reasonable cause for complaint about the standard of accommodation and services provided, we will not offer you any refund for that part of your holiday not completed, or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them.
8. If You Change Your Booking & Transfers of Bookings
If you wish to change any part of your booking after our confirmation invoice has been issued, you must inform us in writing (which includes by email) as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with clause 9.
Transfer of Booking:
If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:
- that person is introduced by you and satisfies all the conditions applicable to the holiday;
- we are notified not less than 7 days before departure;
- you pay any fees, charges or other costs arising from the transfer; and
- the transferee agrees to these booking conditions and all other terms of the contract between us.
You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 9 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.
Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.
9. If You Cancel Your Booking Before Departure
If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing (which includes by email). Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it.
Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows:
|More than 60 days before start date
|60 - 0 days
Important Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to the charge above.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us.
10. If We Change or Cancel
As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
Changes: If we make a minor change to your holiday, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure but we will have no liability to you. An example of a minor change would include change of accommodation to another of the same or higher standard.
Occasionally we may have to make a significant change to your confirmed arrangements. Examples of "significant changes" include the following, when made before departure:
- A change of accommodation area for the whole or a significant part of your time away.
- A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
- A change of outward departure time or overall length of your arrangements by more than 12 hours.
- A significant change to your itinerary, missing out one or more destination entirely.
Cancellation: We will not cancel your travel arrangements less than 60 days before your departure date, except for reasons of Events Beyond Our Control or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached.
If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:
- (for significant major changes) accepting the changed arrangements; or
- having a refund of all monies paid; or
- if available and where we offer one, accepting an offer of an alternative holiday (we will refund any price difference if the alternative is of a lower value).
You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements.
In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances:
- If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;
- If we cancel your booking and no alternative arrangements are available and/or we do not offer one.
The compensation that we offer does not exclude you from claiming more if you are entitled to do so.
|Period before departure in which we notify you
|Amount you will receive from us*
|More than 60 days
*IMPORTANT NOTE: We will not pay you compensation in the following circumstances:
- where we make a minor change;
- where we make a significant change or cancel your arrangements more than 60 days before departure;
- where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements;
- where we have to cancel your arrangements as a result of your failure to make full payment on time;
- where the change or cancellation by us arises out of alterations to the confirmed booking requested by you;
- where we are forced to cancel or change your arrangements due to Events Beyond Our Control (see clause 11).
If we become unable to provide a significant proportion of the arrangements that you have booked with us after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.
11. Events Beyond Our Control
Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by "Events Beyond Our Control". For the purposes of these Booking Conditions, Events Beyond Our Control means any event beyond our or our supplier's control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned's control.
Brexit Implications: please note that certain travel arrangements may be affected as a result of the United Kingdom's decision to leave the European Union. Please rest assured that this is something we will continue to monitor and will advise our customers as soon as possible if we become aware of any confirmed bookings that will be affected. However, since this is something which is completely unprecedented and outside our control, we would treat any such changes as Events Beyond Our Control, and whilst we will endeavour to provide suitable alternative arrangements or refunds where possible, we will not be liable to pay you any compensation.
12. Special Requests
Any special requests must be advised to us at the time of booking e.g. diet, room location, a particular facility at a hotel etc. You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. We do not accept bookings that are conditional upon any special request being met.
13. Disabilities and Medical Problems
We are not a specialist disabled holiday company, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking, please provide us with full details before you make your booking so that we can try to advise you as to the suitability of your chosen arrangements. We may require you to produce a doctor's certificate certifying that you are fit to participate. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details. If, during your holiday, we become aware of a medical problem or disability which may affect your health and safety or the health and safety of others, which you did not disclose at the time of booking, we reserve the right to postpone, restrict or cancel your involvement in any cycling activities, at the tour leader's sole discretion.
14. Accommodation Provisions
B&B OPTION & DOUBLE OR TWIN/TRIPLE
If you choose the B&B only option you will stay in a mixture of B&B's, hotels and country pubs. If you are travelling with a friend then you will be roomed together in a twin or if you're with your partner then you will be in a double room (or a twin if you prefer). If you are travelling alone then you will be roomed with another member of the group in a twin or triple room (same sex). The actual stopovers may change from the advertised accommodation providers, if this happens then an equivalent standard of accommodation will be used nearby. The majority of the rooms you stay in will be en-suite however you may stay in a couple of rooms that are not en-suite.
SINGLE ROOM OPTION
If you choose the single room option, you will have your own room for the duration of the holiday. This will be in either a single room or single occupancy of a double room in a mixture of en-suite and non en-suite rooms.
SOLE USE OF A DOUBLE ROOM OPTION
If you choose this option, you will have a guaranteed double room to yourself throughout the tour. You will always have an en-suite each night of your holiday. There may be an exceptionally rare occasion when you have a separate bathroom but this is very unlikely. Occasionally you may have a twin room to yourself if a double room isn't available but again, this is rare.
YHA (YOUTH HOSTEL) OPTION
This option is only available for the fourteen day LEJOG tour. If you choose the YHA option you will stay in a mixture of hostels, hotels & B&B's staying in dormitory rooms, single rooms, twin rooms & triples.
We make every effort to ensure that your holiday arrangements run smoothly but if you do have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and your tour leader immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact 07495 023 022 or 01457851462.
If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us at our office, ideally within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier's ability to investigate your complaint, and will affect your rights under this contract.
You can access the European Commission Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved. Please Note: the ODR platform is unlikely to be available for use by UK consumers at such a point that the UK ceases to be a member of the European Union.
16. Your Behaviour
All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any hotel manager, tour leader or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
17. Our Responsibilities
- We will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we don't remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees' or suppliers' negligence affected the overall enjoyment of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:
- the acts and/or omissions of the person affected; or
- the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
- Events Beyond Our Control (as defined in clause 11).
We limit the amount of compensation we may have to pay you if we are found liable under this clause:
- loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.
- Claims not falling under (a) above and which don't involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
Claims in respect of international travel by sea and rail, or any stay in a hotel:
- The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract.
- When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
- It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
- Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require.
Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description:
- which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you;
- relate to any business;
- indirect or consequential loss of any kind.
- We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised on our website. . For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.
- Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to "unavoidable and extraordinary circumstances", we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3 night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your holiday. For the purposes of this clause, "unavoidable and extraordinary circumstances" mean warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
19. Insolvency Protection
In accordance with the requirements of the Package Travel and Linked Travel Arrangements Regulations 2018, we provide full financial protection for all package holidays that we sell, by way of a separate account held by HSBC.
If you book arrangements other than package holiday from us, your monies will not be financially protected. Please ask us for further details.
20. Passport, Visa and Immigration Requirements & Health Formalities
It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit https://www.gov.uk/browse/citizenship/passports.
Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check https://uk.usembassy.gov. For European holidays you should obtain a completed and issued form EHIC prior to departure.
Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit https://www.gov.uk/travelaware.
Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
21. Conditions of Suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
22. Prompt Assistance
If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier or transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party's negligence.
23. Delays, Missed Transport Arrangements and other Travel Information
If you or any member of your party misses a transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the transport supplier concerned immediately.
We cannot accept liability for any delay which is due to any of the reasons set out in clause 11 of these Booking Conditions.
24. Foreign Office Advice
You are responsible for making yourself aware of Foreign Office advice in regard to the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Events Beyond Our Control. (See clause 11).
Peak Tours Limited
38 Storth Meadow Road, Glossop, Derbyshire, SK13 6UZ.
Registered in England 7992506
VAT No 130935822
The following extras are available for this tour: