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Booking
Conditions
Booking
To book a tour please send a completed booking
form & Peak Tours will confirm your booking
by email, and send you an invoice for (a) deposit
of £50 per person on all holidays or (b)
The full holiday cost. If only the deposit is
paid at time of booking then full payment of the
holiday is required no less than 6 weeks before
the start of your holiday. No further reminder
is sent. If you book your holiday within 6 weeks
of the holiday start date, the full holiday cost
is required at time of booking.
Please note that a deposit of £250 (20%) is required for the Lands End to John O'Groats tour.
Consumer Protection
In order to comply with EU Travel Regulations
1992 your deposit & final payment will be
held in a trust fund until your holiday is completed.
This is to ensure the financial security of your
holiday.
Cancellation by
You
If you cancel your holiday the person who signed
the booking form must notify us in writing and
will be subject to the following cancellation
charges from the date of receipt of your letter.
Notice of Cancellation
Charge (% of Full Price)
More than 42 days before start date Deposit (£50
each)
29 – 42 days 35%
15 – 28 days 50%
Less than 14 days before start date 100%
Cancellation by
Peak Tours
In the unlikely event that we have to cancel a
holiday you will be entitled to a full refund.
Insurance
We strongly recommend that you take out adequate
holiday insurance including medical cover, personal
accident, loss of belongings & cancellation
cover. We cannot be held responsible for your
own illness, injury or loss/damage of your belongings
while on holiday.
Price
All prices are in Stirling (GBP) and are valid
for 2009/10. Price includes everything as listed
on the website and is based on 2 people sharing.
Group Tours
We reserve the right to cancel a holiday or offer
an alternative date if there are not enough people
on the tour. In the unlikely event this should
happen we will notify you no later than 4 weeks
before your departure date.
Bikes & Equipment
With the interests of safety we reserve the right
to refuse bike hire to those who we do not consider
to be competent cyclists. You are responsible
for the care & safe keeping of any equipment
you use which belongs to Peak Tours. You will
ensure that bikes are securely locked to an immovable
object when left unattended. In the event that
the bike and/or any accessories are lost or stolen
you shall indemnify us for the cost of replacing
those items.
Accommodation
We will always do our best to ensure that your
accommodation is within accordance to our advertising
& your booking requirements. In some locations
accommodation is limited & it may be necessary
to change some of the details from those advertised
or requested. We will notify you of any such alterations
as soon as we can, offering alternative arrangements
of at least equivalent standard.
Customer Satisfaction
We aim to ensure you have an enjoyable holiday
& welcome feedback (positive or negative)
on all aspects of our holidays so that we can
continue to improve them. If you have any problems
or are unhappy in anyway with any aspect of the
holiday please call us at the earliest opportunity
so that action can be taken to remedy the problem.
Any complaint made to Peak Tours after your holiday
should be made in writing within 28 days of your
return home.
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