Booking Conditions
Booking
To book a tour please send a completed booking form & Peak Tours will confirm your booking by email, and send you an invoice for (a) deposit of £50 per person on all holidays or (b) The full holiday cost. If only the deposit is paid at time of booking then full payment of the holiday is required no less than 6 weeks before the start of your holiday. No further reminder is sent. If you book your holiday within 6 weeks of the holiday start date, the full holiday cost is required at time of booking.
Please note that a deposit of £250 is required for the Lands End to John O'Groats tour.
Consumer Protection
In order to comply with EU Travel Regulations 1992 your deposit & final payment will be held in a trust fund until your holiday is completed. This is to ensure the financial security of your holiday.
Cancellation by You
If you cancel your holiday the person who signed the booking form must notify us in writing and will be subject to the following cancellation charges from the date of receipt of your letter.
| Length of time before the tour is due to start | Cancellation Charge |
|---|---|
| More than 42 days before start date | Deposit (£50 each) |
| 29 – 42 days | 35% |
| 15 – 28 days | 50% |
| Less than 14 days before start date | 100% |
Cancellation by Peak Tours
In the unlikely event that we have to cancel a holiday you will be entitled to a full refund.
Insurance
We strongly recommend that you take out adequate holiday insurance including medical cover, personal accident, loss of belongings & cancellation cover. We cannot be held responsible for your own illness, injury or loss/damage of your belongings while on holiday.
Price
All prices are in Stirling (GBP) and are valid for 2012. Price includes everything as listed on the website and is based on 2 people sharing.
Group Tours
We reserve the right to cancel a holiday or offer an alternative date if there are not enough people on the tour. In the unlikely event this should happen we will notify you no later than 4 weeks before your departure date.
Bikes & Equipment
With the interests of safety we reserve the right to refuse bike hire to those who we do not consider to be competent cyclists. You are responsible for the care & safe keeping of any equipment you use which belongs to Peak Tours. You will ensure that bikes are securely locked to an immovable object when left unattended. In the event that the bike and/or any accessories are lost or stolen you shall indemnify us for the cost of replacing those items.
Accommodation
We will always do our best to ensure that your accommodation is within accordance to our advertising & your booking requirements. In some locations accommodation is limited & it may be necessary to change some of the details from those advertised or requested. We will notify you of any such alterations as soon as we can, offering alternative arrangements of at least equivalent standard.
Customer Satisfaction
We aim to ensure you have an enjoyable holiday & welcome feedback (positive or negative) on all aspects of our holidays so that we can continue to improve them. If you have any problems or are unhappy in anyway with any aspect of the holiday please call us at the earliest opportunity so that action can be taken to remedy the problem. Any complaint made to Peak Tours after your holiday should be made in writing within 28 days of your return home.
